Refund policy

RETURN & REFUND POLICY

At Lovelle, we want you to love your purchase. If you're not completely satisfied, we're here to help.

RETURNS

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:
• Be unused and in its original condition
• Be returned in its original packaging
• Include proof of purchase

NON-RETURNABLE ITEMS

For hygiene and quality reasons, we cannot accept returns on:
• Used, damaged, or altered items
• Items returned more than 14 days after delivery

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.

We will gladly provide a replacement or refund at no additional cost.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping costs are non-refundable.

ORDER CANCELLATIONS

Orders may be cancelled within 15 minutes of purchase. Once an order has been processed or shipped, it can no longer be cancelled.

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

LOST PACKAGES

If your package is lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.

CONTACT US

For return requests or questions regarding your order, please contact us at:

lovelle.bunny1@gmail.com